Method 1: Copying the Identity.dll File to the Windows System Folder 

1. The file you downloaded is a compressed file with the extension ".zip". This file cannot be installed. To be able to install it, first you need to extract the dll file from within it. So, first double-click the file with the ".zip" extension and open the file.
2. You will see the file named "Identity.dll" in the window that opens. This is the file you need to install. Click on the dll file with the left button of the mouse. By doing this, you select the file.

   

3. Click on the "Extract To" button, which is marked in the picture. In order to do this, you will need the Winrar software. If you don't have the software, it can be found doing a quick search on the Internet and you can download it (The Winrar software is free).
4. After clicking the "Extract to" button, a window where you can choose the location you want will open. Choose the "Desktop" location in this window and extract the dll file to the desktop by clicking the "Ok" button.

   

5. Copy the "Identity.dll" file you extracted and paste it into the "C:\Windows\System32" folder.

   

6. If your system is 64 Bit, copy the "Identity.dll" file and paste it into "C:\Windows\sysWOW64" folder.

   NOTE! On 64 Bit systems, you must copy the dll file to both the "sysWOW64" and "System32" folders. In other words, both folders need the "Identity.dll" file.

   

7. First, we must run the Windows Command Prompt as an administrator.

   NOTE! We ran the Command Prompt on Windows 10. If you are using Windows 8.1, Windows 8, Windows 7, Windows Vista or Windows XP, you can use the same methods to run the Command Prompt as an administrator.

   1. Open the Start Menu and type in "cmd", but don't press Enter. Doing this, you will have run a search of your computer through the Start Menu. In other words, typing in "cmd" we did a search for the Command Prompt.
   2. When you see the "Command Prompt" option among the search results, push the "CTRL" + "SHIFT" + "ENTER
   " keys on your keyboard.
   3. A verification window will pop up asking, "Do you want to run the Command Prompt as with administrative permission?" Approve this action by saying, "Yes".

   

8. Paste the command below into the Command Line that will open up and hit Enter. This command will delete the damaged registry of the Identity.dll file (It will not delete the file we pasted into the System32 folder; it will delete the registry in Regedit. The file we pasted into the System32 folder will not be damaged).

   %windir%\System32\regsvr32.exe /u Identity.dll

   

9. If the Windows you use has 64 Bit architecture, after running the command above, you must run the command below. This command will clean the broken registry of the Identity.dll file from the 64 Bit architecture (The Cleaning process is only with registries in the Windows Registry Editor. In other words, the dll file that we pasted into the SysWoW64 folder will stay as it is).

   %windir%\SysWoW64\regsvr32.exe /u Identity.dll

   

10. We need to make a new registry for the dll file in place of the one we deleted from the Windows Registry Editor. In order to do this process, copy the command below and after pasting it in the Command Line, press Enter.

    %windir%\System32\regsvr32.exe /i Identity.dll

    

11. Windows 64 Bit users must run the command below after running the previous command. With this command, we will create a clean and good registry for the Identity.dll file we deleted.

    %windir%\SysWoW64\regsvr32.exe /i Identity.dll

    

12. If you did the processes in full, the installation should have finished successfully. If you received an error from the command line, you don't need to be anxious. Even if the Identity.dll file was installed successfully, you can still receive error messages like these due to some incompatibilities. In order to test whether your dll problem was solved or not, try running the software giving the error message again. If the error is continuing, try the 2nd Method to solve this problem.

Method 2: Copying The Identity.dll File Into The Software File Folder 

1. First, you need to find the file folder for the software you are receiving the "Identity.dll not found", "Identity.dll is missing" or other similar dll errors. In order to do this, right-click on the shortcut for the software and click the Properties option from the options that come up.

   

2. Open the software's file folder by clicking on the Open File Location button in the Properties window that comes up.

   

3. Copy the Identity.dll file into this folder that opens.

   

4. This is all there is to the process. Now, try to run the software again. If the problem still is not solved, you can try the 3rd Method.

Method 3: Doing a Clean Reinstall of the Software That Is Giving the Identity.dll Error 

1. Open the Run window by pressing the "Windows" + "R" keys on your keyboard at the same time. Type in the command below into the Run window and push Enter to run it. This command will open the "Programs and Features" window.

   appwiz.cpl

   

2. The softwares listed in the Programs and Features window that opens up are the softwares installed on your computer. Find the software that gives you the dll error and run the "Right-Click > Uninstall" command on this software.

   

3. Following the instructions that come up, uninstall the software from your computer and restart your computer.

   

4. After restarting your computer, reinstall the software that was giving the error.
5. This process may help the dll problem you are experiencing. If you are continuing to get the same dll error, the problem is most likely with Windows. In order to fix dll problems relating to Windows, complete the 4th Method and 5th Method.

Method 4: Solving the Identity.dll error with the Windows System File Checker 

1. First, we must run the Windows Command Prompt as an administrator.

   NOTE! We ran the Command Prompt on Windows 10. If you are using Windows 8.1, Windows 8, Windows 7, Windows Vista or Windows XP, you can use the same methods to run the Command Prompt as an administrator.

   1. Open the Start Menu and type in "cmd", but don't press Enter. Doing this, you will have run a search of your computer through the Start Menu. In other words, typing in "cmd" we did a search for the Command Prompt.
   2. When you see the "Command Prompt" option among the search results, push the "CTRL" + "SHIFT" + "ENTER
   " keys on your keyboard.
   3. A verification window will pop up asking, "Do you want to run the Command Prompt as with administrative permission?" Approve this action by saying, "Yes".

   

2. Type the command below into the Command Line page that comes up and run it by pressing Enter on your keyboard.

   sfc /scannow

   

3. The process can take some time depending on your computer and the condition of the errors in the system. Before the process is finished, don't close the command line! When the process is finished, try restarting the software that you are experiencing the errors in after closing the command line.

Method 5: Solving the Identity.dll Error by Updating Windows 

Some softwares require updated dll files from the operating system. If your operating system is not updated, this requirement is not met and you will receive dll errors. Because of this, updating your operating system may solve the dll errors you are experiencing.

Most of the time, operating systems are automatically updated. However, in some situations, the automatic updates may not work. For situations like this, you may need to check for updates manually.

For every Windows version, the process of manually checking for updates is different. Because of this, we prepared a special guide for each Windows version. You can get our guides to manually check for updates based on the Windows version you use through the links below.

Windows Update Guides 

1. Windows Update Guide
2. Windows 8.1 and Windows 8 Update Guide
3. Windows 7 and Windows Vista Update Guide
4. Windows XP Update Guide