Method 1: Installing the Gen_tray.dll File to the Windows System Folder 

1. The file you downloaded is a compressed file with the ".zip" extension. In order to install it, first, double-click the ".zip" file and open the file. You will see the file named "Gen_tray.dll" in the window that opens up. This is the file you need to install. Drag this file to the desktop with your mouse's left button.

   

2. Copy the "Gen_tray.dll" file you extracted and paste it into the "C:\Windows\System32" folder.

   

3. If your system is 64 Bit, copy the "Gen_tray.dll" file and paste it into "C:\Windows\sysWOW64" folder.

   NOTE! On 64 Bit systems, you must copy the dll file to both the "sysWOW64" and "System32" folders. In other words, both folders need the "Gen_tray.dll" file.

   

4. In order to complete this step, you must run the Command Prompt as administrator. In order to do this, all you have to do is follow the steps below.

   NOTE! We ran the Command Prompt using Windows 10. If you are using Windows 8.1, Windows 8, Windows 7, Windows Vista or Windows XP, you can use the same method to run the Command Prompt as administrator.

   1. Open the Start Menu and before clicking anywhere, type "cmd" on your keyboard. This process will enable you to run a search through the Start Menu. We also typed in "cmd" to bring up the Command Prompt.
   2. Right-click the "Command Prompt" search result that comes up and click the Run as administrator" option.

   

5. Let's copy the command below and paste it in the Command Line that comes up, then let's press Enter. This command deletes the Gen_tray.dll file's problematic registry in the Windows Registry Editor (The file that we copied to the System32 folder does not perform any action with the file, it just deletes the registry in the Windows Registry Editor. The file that we pasted into the System32 folder will not be damaged).

   %windir%\System32\regsvr32.exe /u Gen_tray.dll

   

6. If you have a 64 Bit operating system, after running the command above, you must run the command below. This command will clean the Gen_tray.dll file's damaged registry in 64 Bit as well (The cleaning process will be in the registries in the Registry Editor< only. In other words, the dll file you paste into the SysWoW64 folder will stay as it).

   %windir%\SysWoW64\regsvr32.exe /u Gen_tray.dll

   

7. You must create a new registry for the dll file that you deleted from the registry editor. In order to do this, copy the command below and paste it into the Command Line and hit Enter.

   %windir%\System32\regsvr32.exe /i Gen_tray.dll

   

8. If the Windows version you use has 64 Bit architecture, after running the command above, you must run the command below. With this command, you will create a clean registry for the problematic registry of the Gen_tray.dll file that we deleted.

   %windir%\SysWoW64\regsvr32.exe /i Gen_tray.dll

   

9. If you did all the processes correctly, the missing dll file will have been installed. You may have made some mistakes when running the Command Line processes. Generally, these errors will not prevent the Gen_tray.dll file from being installed. In other words, the installation will be completed, but it may give an error due to some incompatibility issues. You can try running the program that was giving you this dll file error after restarting your computer. If you are still getting the dll file error when running the program, please try the 2nd method.

Method 2: Copying The Gen_tray.dll File Into The Software File Folder 

1. In order to install the dll file, you need to find the file folder for the software that was giving you errors such as "Gen_tray.dll is missing", "Gen_tray.dll not found" or similar error messages. In order to do that, Right-click the software's shortcut and click the Properties item in the right-click menu that appears.

   

2. Click on the Open File Location button that is found in the Properties window that opens up and choose the folder where the application is installed.

   

3. Copy the Gen_tray.dll file.
4. Paste the dll file you copied into the software's file folder that we just opened.

   

5. When the dll file is moved to the software file folder, it means that the process is completed. Check to see if the problem was solved by running the software giving the error message again. If you are still receiving the error message, you can complete the 3rd Method as an alternative.

Method 3: Doing a Clean Install of the software That Is Giving the Gen_tray.dll Error 

1. Press the "Windows" + "R" keys at the same time to open the Run tool. Paste the command below into the text field titled "Open" in the Run window that opens and press the Enter key on your keyboard. This command will open the "Programs and Features" tool.

   appwiz.cpl

   

2. The Programs and Features window will open up. Find the software that is giving you the dll error in this window that lists all the softwares on your computer and "Right-Click > Uninstall" on this software.

   

3. Uninstall the software from your computer by following the steps that come up and restart your computer.

   

4. 4. After restarting your computer, reinstall the software that was giving you the error.
5. You can solve the error you are expericing with this method. If the dll error is continuing in spite of the solution methods you are using, the source of the problem is the Windows operating system. In order to solve dll errors in Windows you will need to complete the 4th Method and the 5th Method in the list.

Method 4: Solving the Gen_tray.dll error with the Windows System File Checker 

1. In order to complete this step, you must run the Command Prompt as administrator. In order to do this, all you have to do is follow the steps below.

   NOTE! We ran the Command Prompt using Windows 10. If you are using Windows 8.1, Windows 8, Windows 7, Windows Vista or Windows XP, you can use the same method to run the Command Prompt as administrator.

   1. Open the Start Menu and before clicking anywhere, type "cmd" on your keyboard. This process will enable you to run a search through the Start Menu. We also typed in "cmd" to bring up the Command Prompt.
   2. Right-click the "Command Prompt" search result that comes up and click the Run as administrator" option.

   

2. Paste the command in the line below into the Command Line that opens up and press Enter key.

   sfc /scannow

   

3. The scan and repair process can take some time depending on your hardware and amount of system errors. Wait for the process to complete. After the repair process finishes, try running the software that is giving you're the error.

Method 5: Fixing the Gen_tray.dll Errors by Manually Updating Windows 

Some softwares need updated dll files. When your operating system is not updated, it cannot fulfill this need. In some situations, updating your operating system can solve the dll errors you are experiencing.

In order to check the update status of your operating system and, if available, to install the latest update packs, we need to begin this process manually.

Depending on which Windows version you use, manual update processes are different. Because of this, we have prepared a special article for each Windows version. You can get our articles relating to the manual update of the Windows version you use from the links below.

Guides to Manually Update for All Windows Versions 

1. Guide to Manually Update Windows 10
2. Guide to Manually Update Windows 8.1 and Windows 8
3. Guide to Manually Update Windows 7 and Windows Vista
4. Guide to Manually Update Windows XP