Method 1: Copying the Ctmail.dll File to the Windows System Folder 

1. The file you will download is a compressed file with the ".zip" extension. You cannot directly install the ".zip" file. Because of this, first, double-click this file and open the file. You will see the file named "Ctmail.dll" in the window that opens. Drag this file to the desktop with the left mouse button. This is the file you need.

   

2. Copy the "Ctmail.dll" file you extracted and paste it into the "C:\Windows\System32" folder.

   

3. If your operating system has a 64 Bit architecture, copy the "Ctmail.dll" file and paste it also into the "C:\Windows\sysWOW64" folder.

   NOTE! On 64 Bit systems, the dll file must be in both the "sysWOW64" folder as well as the "System32" folder. In other words, you must copy the "Ctmail.dll" file into both folders.

   

4. In order to run the Command Line as an administrator, complete the following steps.

   NOTE! In this explanation, we ran the Command Line on Windows 10. If you are using one of the Windows 8.1, Windows 8, Windows 7, Windows Vista or Windows XP operating systems, you can use the same methods to run the Command Line as an administrator. Even though the pictures are taken from Windows 10, the processes are similar.

   1. First, open the Start Menu and before clicking anywhere, type "cmd" but do not press Enter.
   2. When you see the "Command Line" option among the search results, hit the "CTRL" + "SHIFT" + "ENTER" keys on your keyboard.
   3. A window will pop up asking, "Do you want to run this process?". Confirm it by clicking to "Yes" button.

   

5. Paste the command below into the Command Line that will open up and hit Enter. This command will delete the damaged registry of the Ctmail.dll file (It will not delete the file we pasted into the System32 folder; it will delete the registry in Regedit. The file we pasted into the System32 folder will not be damaged).

   %windir%\System32\regsvr32.exe /u Ctmail.dll

   

6. If you are using a 64 Bit operating system, after doing the commands above, you also need to run the command below. With this command, we will also delete the Ctmail.dll file's damaged registry for 64 Bit (The deleting process will be only for the registries in Regedit. In other words, the dll file you pasted into the SysWoW64 folder will not be damaged at all).

   %windir%\SysWoW64\regsvr32.exe /u Ctmail.dll

   

7. In order to cleanly recreate the dll file's registry that we deleted, copy the command below and paste it into the Command Line and hit Enter.

   %windir%\System32\regsvr32.exe /i Ctmail.dll

   

8. If the Windows version you use has 64 Bit architecture, after running the command above, you must run the command below. With this command, you will create a clean registry for the problematic registry of the Ctmail.dll file that we deleted.

   %windir%\SysWoW64\regsvr32.exe /i Ctmail.dll

   

9. If you did the processes in full, the installation should have finished successfully. If you received an error from the command line, you don't need to be anxious. Even if the Ctmail.dll file was installed successfully, you can still receive error messages like these due to some incompatibilities. In order to test whether your dll problem was solved or not, try running the software giving the error message again. If the error is continuing, try the 2nd Method to solve this problem.

Method 2: Copying The Ctmail.dll File Into The Software File Folder 

1. In order to install the dll file, you need to find the file folder for the software that was giving you errors such as "Ctmail.dll is missing", "Ctmail.dll not found" or similar error messages. In order to do that, Right-click the software's shortcut and click the Properties item in the right-click menu that appears.

   

2. Click on the Open File Location button that is found in the Properties window that opens up and choose the folder where the application is installed.

   

3. Copy the Ctmail.dll file.
4. Paste the dll file you copied into the software's file folder that we just opened.

   

5. When the dll file is moved to the software file folder, it means that the process is completed. Check to see if the problem was solved by running the software giving the error message again. If you are still receiving the error message, you can complete the 3rd Method as an alternative.

Method 3: Uninstalling and Reinstalling the Software That Is Giving the Ctmail.dll Error 

1. Open the Run tool by pushing the "Windows" + "R" keys found on your keyboard. Type the command below into the "Open" field of the Run window that opens up and press Enter. This command will open the "Programs and Features" tool.

   appwiz.cpl

   

2. The Programs and Features window will open up. Find the software that is giving you the dll error in this window that lists all the softwares on your computer and "Right-Click > Uninstall" on this software.

   

3. Uninstall the software from your computer by following the steps that come up and restart your computer.

   

4. After restarting your computer, reinstall the software that was giving the error.
5. You can solve the error you are expericing with this method. If the dll error is continuing in spite of the solution methods you are using, the source of the problem is the Windows operating system. In order to solve dll errors in Windows you will need to complete the 4th Method and the 5th Method in the list.

Method 4: Solving the Ctmail.dll error with the Windows System File Checker 

1. In order to run the Command Line as an administrator, complete the following steps.

   NOTE! In this explanation, we ran the Command Line on Windows 10. If you are using one of the Windows 8.1, Windows 8, Windows 7, Windows Vista or Windows XP operating systems, you can use the same methods to run the Command Line as an administrator. Even though the pictures are taken from Windows 10, the processes are similar.

   1. First, open the Start Menu and before clicking anywhere, type "cmd" but do not press Enter.
   2. When you see the "Command Line" option among the search results, hit the "CTRL" + "SHIFT" + "ENTER" keys on your keyboard.
   3. A window will pop up asking, "Do you want to run this process?". Confirm it by clicking to "Yes" button.

   

2. Paste the command in the line below into the Command Line that opens up and press Enter key.

   sfc /scannow

   

3. The scan and repair process can take some time depending on your hardware and amount of system errors. Wait for the process to complete. After the repair process finishes, try running the software that is giving you're the error.

Method 5: Getting Rid of Ctmail.dll Errors by Updating the Windows Operating System 

Some softwares need updated dll files. When your operating system is not updated, it cannot fulfill this need. In some situations, updating your operating system can solve the dll errors you are experiencing.

In order to check the update status of your operating system and, if available, to install the latest update packs, we need to begin this process manually.

Depending on which Windows version you use, manual update processes are different. Because of this, we have prepared a special article for each Windows version. You can get our articles relating to the manual update of the Windows version you use from the links below.

Guides to Manually Update for All Windows Versions 

1. Guide to Manually Update Windows 10
2. Guide to Manually Update Windows 8.1 and Windows 8
3. Guide to Manually Update Windows 7 and Windows Vista
4. Guide to Manually Update Windows XP